Privacy Policy

Privacy Policy

Last updated: July 2026

QAM | Quality Assurance Management, Inc. (“QAM,” “we,” “us,” or “our”) is committed to protecting the privacy of everyone who visits www.qam.com.sg or engages our QA/QC, leak testing, particle counting, analytical, or consulting services. This Privacy Policy explains what information we collect, how we use it, and the choices you have.

Information We Collect

• Information you provide directly: name, mobile number, email address, company name, and any message details submitted through our website contact form, quote requests, or job applications.
• Information collected automatically: IP address, browser type, device information, pages visited, and time spent on our site, gathered through standard analytics and cookies.
• Project and service information: technical specifications, site details, or facility information you share with us in the course of delivering inspection, testing, or consulting services.

How We Use Your Information

We use the information we collect to:

• Respond to enquiries and provide quotations for our services
• Schedule, deliver, and report on QA/QC inspections, leak testing, particle counting, and analytical work
• Communicate project updates, certifications, and test results
• Improve our website and the services we offer
• Meet legal, regulatory, and contractual obligations, including those required by clients in the semiconductor and bio-pharmaceutical industries
• Send occasional updates about our capabilities, industry news, or service offerings, where you have not opted out

How We Share Information

We do not sell your personal data. We may share information with:

• Employees, contractors, and regional QAM offices involved in delivering your project
• Sub-contractors or calibration/testing partners engaged to complete specific inspection or analytical work
• Regulatory bodies or auditors where required by law or client contract
• Service providers who support our website, IT systems, or business operations, under confidentiality obligations

Data Security

We apply reasonable administrative, technical, and physical safeguards to protect the personal and project data we hold, consistent with the requirements of Singapore’s Personal Data Protection Act (PDPA) 2012.

Retention

We retain personal and project data only as long as necessary to fulfil the purposes described in this policy, or as required by applicable law, industry standards, or contractual record-keeping obligations.

Your Rights

Under the PDPA, you may request access to, correction of, or withdrawal of consent for the personal data we hold about you. To make a request, contact us at benny_kok@qam.com.my or +65 6484 8860.

Cookies

Our website may use cookies to improve functionality and understand how visitors use our site. You can disable cookies through your browser settings; some site features may not function as intended if you do so.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The “Last updated” date at the top of this page indicates when the policy was last revised.

Contact Us

Questions about this Privacy Policy or how we handle your data can be directed to:

QAM | Quality Assurance Management, Inc. 5008 Ang Mo Kio Ave Five, Techplace II, Unit 0507, Singapore 569874

Phone: +65 6484 8860

Email: benny_kok@qam.com.my